There’s been some debate about Amazon Flex drivers pulling into a customers driveway while making deliveries. Amazon hasn’t taken a stance on this or written anything about the use of driveways. The answer is yes, we can use the driveway. Most customers don’t have an issue with this. However not everyone is as polite and sensible. The question remains should we be pulling into the driveway.
Reasons to not use the driveway:
There can be several instances where a driver might regret pulling into a customer’s driveway. First there may not be a way to turn around. Many people have narrow driveways and drivers might encounter cars blocking any hope of a turn-around. In these instances the only choice is to back out. If the driver hits something, turns into the grass, or causes damage the customer can report the driver and file an insurance claim. This will reflect negatively on the driver.
Signs.. Everywhere the signs:
“Do not enter”, “No trespassing”, etc. As I have always told drivers, you are not a trespasser. If you are there to deliver, you belong there. It is typically OK to ignore these trespassing signs. They are not meant for delivery drivers. If you encounter a sign that explicitly states a message to delivery people, then it would be wise to obey it. Otherwise ignore the signs.
Reason to use the driveway:
Some customers will have a private drive that is very long. I don’t think anybody expects the Amazon driver to walk such a long ways to the house. In these instances it is typically a good idea to use the driveway. A driver out of the vehicle is an exposed driver. Walking long driveways and one might encounter a not so friendly dog.
Steep hills:
The hills have eyes. As delivery people we often encounter customers with steep driveways. Should we pull up or walk it? I recommend to pull up. Just remember that you may have to back out. Which can be tricky.
Summary:
Having made countless deliveries we conclude that it is OK to utilize the customer driveway. Unless explicitly stated otherwise by the customer. Either with notes in the app or signs directed at delivery people. As with most things Amazon Flex, it’s a common sense and best judgement situation.
We wish you well on the deliveries. Be safe, Flex on.
